Returns & Refunds

We want you to feel confident ordering from Heathen Squad. If there’s an issue with your order, please contact us so we can help.

Return Eligibility

To request a return, contact us within 7 days of receiving your order.

Items must be unused, unwashed, and in the same condition you received them, with their original packaging. Only regular-priced items are eligible for a refund. Sale items are not eligible for refunds.

How to Request a Return

Use our Contact Us page and include:

  • Your order number.
  • The item you would like to return.
  • The reason for your return.
  • Photos if the item arrived damaged or defective.

Please contact us before shipping anything back. We will review your request and provide return instructions, including the correct return address.

Damaged or Defective Items

Please inspect your order when it arrives. If an item is damaged or defective, contact us promptly with your order number and clear photos of the issue.

We offer replacements for damaged or defective items. Contact us before returning the item so we can explain the next steps.

Exchanges

Exchanges are available only for damaged or defective items and are limited to a replacement of the same item. We do not offer exchanges for a different size, color, or design.

Please review product details and available sizing information before placing your order.

Refunds

Once we receive and inspect your return, we will email you to confirm whether your refund has been approved.

Approved refunds will be issued to your original payment method. Processing times vary by bank or payment provider, so the credit may not appear immediately.

If you have not received an expected refund, check with your bank or payment provider first. If you still need help, contact us.

Return Shipping

For eligible returns that do not involve a damaged or defective item, you are responsible for return shipping costs. Original shipping charges are non-refundable.

We recommend using a shipping service with tracking and keeping your receipt until your return has been processed.

For damaged or defective items, contact us first for shipping instructions.

Need Help?

Visit our Contact Us page with any questions about your order, a return, or a refund.